Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return and send the item back to us.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can log in to your customer account and initiate it following the instructions or contact us at info@neverknow.us. For domestic return, we’ll send you a return shipping label from USPS, as well as instructions on how and where to send your package. For international return, customer is responsible for the shipping charges. We strongly advise using a courier with a tracking service. We have 10% restocking fee for all returns.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@neverknow.us.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.